Q.1 - I am unable to log in. What should I do?
If you are having difficulty logging in to PlushEscapes, try resetting your password and logging in again. Please email [email protected] if the problem persists.
Q.2 - How do I reset my password?
If you have forgotten your PlushEscapes password, please click on ‘Log In’ in the top right corner of the page, then select ‘Forgot Password?’.
Q.3 - What payment methods are accepted?
We accept all major credit cards and debit cards, net banking, PayU Money and American Express.
Q.4 - Do I need to bring anything with me to check in?
Please carry the following with you:
- Your booking confirmation
- Valid government issued photo IDs for all guests
- The credit card used at the time of booking
The hotel is well within their right to deny check in if you are not carrying the above.
Q.5 - How do I make special requests (such as early check in, late check out or extra beds)?
On the checkout page, there is a Special Request box that allows you to enter any special requests that you may have. Please note, however, that these requests cannot be guaranteed and are subject to availability upon check-in.
Q.6 - What does it mean when I get an error message when booking?
If you receive an error message when booking, please contact [email protected] or +91-8287033182 to double-check before attempting to book again. Your order may have been processed, and we do not want your card to be charged twice.
Q.7 - Will I receive a confirmation upon payment?
Yes, once the payment transaction is complete, you will receive an email with the booking confirmation. Please retain a copy of this booking confirmation.
Q.8 - Can I cancel a booking?
You can cancel your booking by going to the ‘Upcoming Vacations’ section of your account. Click on ‘View’ for the order you would like to cancel and then click on ‘Cancel Booking’. Charges, if any, as specified in the hotel policy at the time of booking would be applicable. Please note that, in order for us to provide exclusive rates, bookings made through our flash sales are strictly non-refundable.
Q.9 - Can I modify my booking?
To modify your booking, please contact us at [email protected]. Modifications are subject to hotel policies and availability.
Q.10 - Why am I not able to book more than 3 rooms at a time?
We don’t allow users to book more than 3 rooms of the same category at a time. To book more than 3 rooms, please make a separate booking.
For large/group reservations, please write to us at [email protected] or call us on +91-8287033182 and we will do our best to assist you.
Q.11 - Customer Support
If you need any additional help, please email us at [email protected] or call us on +91-8287033182